[Linux-PowerEdge] OMSA reporting "Error! Chassis info setting unavailable on this system."

Souvik_Bose at Dell.com Souvik_Bose at Dell.com
Mon Aug 22 21:46:28 CDT 2016


Dell - Internal Use - Confidential
Hi,

If Customer installs OMSA 8.3 in an unsupported OS, it might fail because of NVMe implementation. But, you can suppress loading NVMe library by using the following steps to avoid any crash.

Please do the following steps for disabling psrvil which is required for detecting NVMe Devices:

1.       To stop all the services, please execute the command - srvadmin-services.sh stop

2.       Go to /opt/dell/srvadmin/etc/srvadmin-storage/ directory

3.       Open stsvc.ini file

4.       Please comment the line - vil7=dsm_sm_psrvil. For commenting it out, you need to write “;” and one space before the statement, like “; vil7=dsm_sm_psrvil”

5.       Save and close stsvc.ini file

6.       To start all the services, please execute the command - srvadmin-services.sh start

It will stop loading psrvil library and OMSS should work fine.

Note: After commenting out psrvil library in stsvc.ini file, NO NVMe devices will get detected by OMSA

Thanks
Souvik

From: linux-poweredge-bounces-Lists On Behalf Of Hanby, Mike
Sent: Tuesday, August 23, 2016 7:44 AM
To: linux-poweredge-Lists <linux-poweredge at lists.us.dell.com>
Subject: [Linux-PowerEdge] OMSA reporting "Error! Chassis info setting unavailable on this system."

Howdy,

I have a new Dell PowerEdge R730xd that I’ve installed OMSA via the yum repo (OS is CentOS 7.2). After starting the services (srvadmin-services.sh start) any omreport command that I try that queries the hardware fails as if I had installed OMSA on non PowerEdge hardware.

For example, omreport chassis info reports:
"Error! Chassis info setting unavailable on this system."

I’ve performed the following identical steps on other hardware hundreds of times and the resulting install always works (including R720xd’s, and using RHEL and CentOS 6.x and 7.x as well as Ubuntu LTS), but this is my first R730xd hardware to test.

Is the R730xd not supported by srvadmin packages yet (updated in August, I believe OMSA version 8.3.0)?

Here are the install steps:

# wget -q -O - http://linux.dell.com/repo/hardware/dsu/bootstrap.cgi | bash
# yum clean all
# yum -y install kernel-devel kernel-headers gcc dell-system-update
# yum -y install srvadmin-all

Following the install, check the status and start
# srvadmin-services.sh status
dell_rbu (module) is stopped
ipmi driver is running
dsm_sa_datamgrd is stopped
dsm_sa_eventmgrd is stopped
dsm_sa_snmpd is stopped
● dsm_om_shrsvc.service - LSB: DSM OM Shared Services
   Loaded: loaded (/etc/rc.d/init.d/dsm_om_shrsvc)
   Active: inactive (dead)
     Docs: man:systemd-sysv-generator(8)

Aug 22 20:43:08 r730xd-srv01.local systemd[1]: Starting LSB: DSM OM Shared Services...
Aug 22 20:43:08 r730xd-srv01.local dsm_om_shrsvc[5144]: [47B blob data]
Aug 22 20:43:08 r730xd-srv01.local systemd[1]: Started LSB: DSM OM Shared Services.
Aug 22 20:43:08 r730xd-srv01.local dsm_om_shrsvc[5144]: tput: No value for $TERM and no -T specified
Aug 22 20:45:55 r730xd-srv01.local systemd[1]: Stopping LSB: DSM OM Shared Services...
Aug 22 20:45:55 r730xd-srv01.local dsm_om_shrsvc[8804]: [52B blob data]
Aug 22 20:45:55 r730xd-srv01.local systemd[1]: Stopped LSB: DSM OM Shared Services.
Aug 22 20:46:28 r730xd-srv01.local systemd[1]: Stopped LSB: DSM OM Shared Services.
● dsm_om_connsvc.service - LSB: DSM OM Connection Service
   Loaded: loaded (/etc/rc.d/init.d/dsm_om_connsvc)
   Active: inactive (dead)
     Docs: man:systemd-sysv-generator(8)

Aug 22 20:43:08 r730xd-srv01.local systemd[1]: Starting LSB: DSM OM Connection Service...
Aug 22 20:43:08 r730xd-srv01.local dsm_om_connsvc[5145]: [50B blob data]
Aug 22 20:43:08 r730xd-srv01.local systemd[1]: Started LSB: DSM OM Connection Service.
Aug 22 20:45:55 r730xd-srv01.local systemd[1]: Stopping LSB: DSM OM Connection Service...
Aug 22 20:46:02 r730xd-srv01.local dsm_om_connsvc[8844]: [55B blob data]
Aug 22 20:46:02 r730xd-srv01.local systemd[1]: Stopped LSB: DSM OM Connection Service.
Aug 22 20:46:29 r730xd-srv01.local systemd[1]: Stopped LSB: DSM OM Connection Service.
[root at r730xd-srv01 ~]# srvadmin-services.sh start
Starting instsvcdrv (via systemctl):                       [  OK  ]
Starting dataeng (via systemctl):                          [  OK  ]
Starting dsm_om_shrsvc (via systemctl):                    [  OK  ]
Starting dsm_om_connsvc (via systemctl):                   [  OK  ]

Now test omreport and it errors
# omreport chassis info
Error! Chassis info setting unavailable on this system.

# omreport about
Product name : Dell OpenManage Server Administrator
Version      : 8.3.0
Copyright    : Copyright (C) Dell Inc. 1995-2015 All rights reserved.
Company      : Dell Inc.

List of srvadmin\* rpm’s installed
# rpm -qa | grep srvadmin
srvadmin-xmlsup-8.3.0-1908.9058.el7.x86_64
srvadmin-omacore-8.3.0-1908.9058.el7.x86_64
srvadmin-server-snmp-8.3.0-1908.9058.el7.x86_64
srvadmin-oslog-8.3.0-1908.9058.el7.x86_64
srvadmin-idrac-vmcli-8.3.0-1908.9058.el7.x86_64
srvadmin-storageservices-snmp-8.3.0-1908.9058.el7.x86_64
srvadmin-smcommon-8.3.0-1908.9058.el7.x86_64
srvadmin-omcommon-8.3.0-1908.9058.el7.x86_64
srvadmin-smweb-8.3.0-1908.9058.el7.x86_64
srvadmin-racsvc-8.3.0-1908.9058.el7.x86_64
srvadmin-nvme-8.3.0-1908.9058.el7.x86_64
srvadmin-storage-cli-8.3.0-1908.9058.el7.x86_64
srvadmin-storageservices-8.3.0-1908.9058.el7.x86_64
srvadmin-omilcore-8.3.0-1908.9058.el7.x86_64
srvadmin-racadm4-8.3.0-1908.9058.el7.x86_64
srvadmin-isvc-8.3.0-1908.9058.el7.x86_64
srvadmin-argtable2-8.3.0-1908.9058.el7.x86_64
srvadmin-racadm5-8.3.0-1908.9058.el7.x86_64
srvadmin-cm-8.3.0-1908.9058.el7.x86_64
srvadmin-isvc-snmp-8.3.0-1908.9058.el7.x86_64
srvadmin-rac4-populator-8.3.0-1908.9058.el7.x86_64
srvadmin-tomcat-8.3.0-1908.9058.el7.x86_64
srvadmin-itunnelprovider-8.3.0-1908.9058.el7.x86_64
srvadmin-storelib-sysfs-8.3.0-1908.9058.el7.x86_64
srvadmin-storageservices-cli-8.3.0-1908.9058.el7.x86_64
srvadmin-deng-8.3.0-1908.9058.el7.x86_64
srvadmin-rac-components-8.3.0-1908.9058.el7.x86_64
srvadmin-ominst-8.3.0-1908.9058.el7.x86_64
srvadmin-sysfsutils-8.3.0-1908.9058.el7.x86_64
srvadmin-rac5-8.3.0-1908.9058.el7.x86_64
srvadmin-base-8.3.0-1908.9058.el7.x86_64
srvadmin-idrac-ivmcli-8.3.0-1908.9058.el7.x86_64
srvadmin-rac4-8.3.0-1908.9058.el7.x86_64
srvadmin-webserver-8.3.0-1908.9058.el7.x86_64
srvadmin-standardAgent-8.3.0-1908.9058.el7.x86_64
srvadmin-storelib-8.3.0-1908.9058.el7.x86_64
srvadmin-storage-snmp-8.3.0-1908.9058.el7.x86_64
srvadmin-omacs-8.3.0-1908.9058.el7.x86_64
srvadmin-racdrsc-8.3.0-1908.9058.el7.x86_64
srvadmin-idracadm-8.3.0-1908.9058.el7.x86_64
srvadmin-idrac-snmp-8.3.0-1908.9058.el7.x86_64
srvadmin-realssd-8.3.0-1908.9058.el7.x86_64
srvadmin-storage-8.3.0-1908.9058.el7.x86_64
srvadmin-all-8.3.0-1908.9058.el7.x86_64
srvadmin-hapi-8.3.0-1908.9058.el7.x86_64
srvadmin-deng-snmp-8.3.0-1908.9058.el7.x86_64
srvadmin-server-cli-8.3.0-1908.9058.el7.x86_64
srvadmin-jre-8.3.0-1908.9058.el7.x86_64
srvadmin-idrac-8.3.0-1908.9058.el7.x86_64

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