Monitoring non-Dell drives with OMSA?

Eberhard Moenkeberg emoenke at
Wed Mar 31 21:24:08 CDT 2010


On Thu, 1 Apr 2010, Robin Bowes wrote:
> On 01/04/10 00:59, Eberhard Moenkeberg wrote:

>>> If you don't mention that the failed drive is a "one-year item" from Dell,
>>> it is covered by your 3-year warranty.
> Er, I wouldn't think so - all Dell items have unique serial numbers.
> They will know which items have 3-year support and which have only 1-year.
>>> Maybe too if you buy Seagate drives at second source.
> I doubt that very much too. Dell drives have Dell firmware. They're not
> going let me send in generic Seagate drives for replacement.

Ok, but if a Dell drive will fail and you put instantly a second-source 
drive in for it, you will return the Dell drive.

And in a second phase, you could put your remaining second-source drives 
into all the hotspare positions, so they would be very late in a chance 
to get directly returned to Dell.

>>> But my question is: why didn't you choose originally the 5-year warranty
>>> from Dell?
>>> You can get it, even if not choosable in the web interface.
> Our original systems have 3-year warranty. I have asked if the drives
> can be delivered with 3-year warranty too.

You can relong the warranty to 5 years for the whole system, and that 
would cover all Dell-delivered drives.

>> And/or try to get an advertise for drives without tray - I am currently
>> struggling for an empty 3,5" tray for R710 which can accept a 2,5" SATA
>> SSD - Dell can't deliver what I want (at least my sales representative is
>> too much straightened to really understand & act properly - I know it
>> would be possible if I would know the part number), and the proper drive
>> tray with 160 GB SATA disk (to throw away for me) shall cost me 160 Euros
>> plus tax.
>> So the trays are costly - ask to go without.
> I have been quoted the same price for the drive, with or without the
> drive tray.

Crazy, Dell, really.

> You know you can buy drive trays here [1] don't you?

Thanks, but my case is a special one: they don't offer 3,5" SAS-trays with 
an internal adapter for 2,5" SATA drives - which I would need to swap the 
SATA drive and put a SSD instead.

> [1]

Thanks again, also for all others frustrated by the Dell official sales 

Viele Gruesse
Eberhard Moenkeberg (emoenke at, em at

Eberhard Moenkeberg
Arbeitsgruppe IT-Infrastruktur
E-Mail: emoenke at      Tel.: +49 (0)551 201-1551
Gesellschaft fuer wissenschaftliche Datenverarbeitung mbH Goettingen (GWDG)
Am Fassberg 11, 37077 Goettingen
URL:             E-Mail: gwdg at
Tel.:   +49 (0)551 201-1510            Fax:    +49 (0)551 201-2150
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