"Vendor provided" support

Warren_Thurber at Dell.com Warren_Thurber at Dell.com
Thu Jul 22 09:01:48 CDT 2010


Joshua,
	I cannot officially say if Dell will or will not however I would recommend pushing this with your Dell account team.  The more desire/need in the community that is generated, the greater chance it will occur.  ;)

Warren "Brett" Thurber
Senior Support Consultant
Dell | Global Support Services 
RHCA:  804006993421941
office +1 512 513 4937,  cell +1 512 466 8329
backup:  David Ulbrich
e-mail:  david_ulbrich at dell.com
How am I doing? E-mail my manager Greg McClain @ Greg_McClain at dell.com with any feedback.



-----Original Message-----
From: Joshua Miller [mailto:joshua.miller at rd.io] 
Sent: Tuesday, July 20, 2010 6:30 PM
To: Thurber, Warren
Cc: raistlin at tacorp.net; robin-lists at robinbowes.com; linux-poweredge-Lists
Subject: Re: "Vendor provided" support

Any chance of official Ubuntu server support any time soon?


Joshua


On Jul 19, 2010, at 7:51 PM, <Warren_Thurber at dell.com> wrote:

> All,
> 	It is nice to see the positive feedback about our Linux support.  For those who do not know, Dell employees several Red Hat Certified Architects in support and we strive to ensure our customer's needs are met.  We follow the mailing lists as much as possible too.  :)
> 
> On topic, Open Manage Server Administrator will officially work with RHEL and x86_64 versions of SLES.  Unofficially it will work on other distros as well.  Unofficial info regarding this can be found at:  linux.dell.com and of course the community here.  Thanks!
> 
> Warren "Brett" Thurber
> Senior Support Consultant
> Dell | Global Support Services 
> RHCA:  804006993421941
> office +1 512 513 4937,  cell +1 512 466 8329
> backup:  David Ulbrich
> e-mail:  david_ulbrich at dell.com
> How am I doing? E-mail my manager Greg McClain @ Greg_McClain at dell.com with any feedback.
> 
> 
> 
> -----Original Message-----
> From: linux-poweredge-bounces-Lists On Behalf Of Jason Slagle
> Sent: Monday, July 19, 2010 6:56 PM
> To: Robin Bowes
> Cc: linux-poweredge-Lists
> Subject: Re: "Vendor provided" support
> 
> On Tue, 20 Jul 2010, Robin Bowes wrote:
> 
>>> Not if it's a licensing issue where Dell is the OEM that sold the Red
>>> Hat license.
>> 
>> That possibility come to my mind just after I pressed send!
> 
> That is exactly it.  The Dell OEM agreement lists Dell as first line. 
> The linux techs are actually just as sharp as most of the RHEL techs I've 
> gotten.  They're also familiar with stuff the RHEL guys won't touch like 
> powerpath.
> 
>> I've ended up fixing most of the support tickets I've raised recently,
>> and having the changes merged into either Fedora or RHEL! They should be
>> paying me! ;)
> 
> That's my expierence in the few times over the years I've had to open 
> tickets with Redhat.  I fixed it, they couldn't.
> 
> The Dell guys have been useful resources when I needed assistance with 
> things like EMC gear on linux as I noted above.
> 
> These days I maintain RHEL and official support on my Oracle DB boxes and 
> run CentOS on all the others.
> 
> Jason
> 
> -- 
> Jason Slagle - RHCE5, VCP4
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