"Vendor provided" support

Jefferson Ogata poweredge at antibozo.net
Mon Jul 19 18:06:28 CDT 2010

On 2010-07-19 23:01, Wiley Sanders wrote:
> I am trying to resolve an issue with RHEL on a newly purchased R510 (a 
> botched RHEL4 to RHEL5 upgrade), I opened a ticket with RHN, and RHN is 
> saying support is "vendor provided" and to contact Dell and not RHN for 
> support issues.
> "Huh?" (A polite way of saying WT*?)
> Is that what I'm supposed to do now? It's been a while (RHEL 3 days) 
> since I've bought a system with RHEL support. I've been wandering 
> through the labyrinth of dell.com <http://dell.com> for the last 15 min 
> looking for *anything* that references RHEL support and so far nothing. 
> RHEL support costs big bucks and I don't appreciate a runaround - from 
> RHN and not Dell in this case it looks like. That's what I get for not 
> sticking with CentOS - hey I just wanted to make sure I got good System 
> Management Tools support (which I did - installing omreport just *worked*!)

Open a ticket with Dell, and make sure your sales rep knows about the issue.

FWIW I had a whole slew of problems with RHEL purchases via Dell 
"auto-activated" licenses this year, involving Red Hat entitling systems 
for only two weeks when a full year had been purchased.

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