Third-party drives not permitted on Gen 11 servers

Blake Hudson blake at ispn.net
Tue Feb 16 11:46:04 CST 2010


-------- Original Message  --------
Subject: Re: Third-party drives not permitted on Gen 11 servers
From: Jeff <jlar310 at gmail.com>
To: linux-poweredge at dell.com
Date: Wednesday, February 10, 2010 1:24:38 PM
> On Wed, Feb 10, 2010 at 12:48 PM, Bond Masuda <bond.masuda at jlbond.com> wrote:
>   
>> however, bottom line is this: Dell is trying to increase profits and
>> they see this "lock-in" as a potential method to achieve that goal. if
>> Dell customers want to see this change, you'll just need to show Dell
>> that it doesn't accomplish that goal. I.e., stop buying Dell, cancel
>> your orders, etc. anything short of this will not change how a business
>> operates. no amount of complaining on this mailing list is going to make
>> this change until dollars are at stake.
>>     
> +1.
>
> We are all preaching to the choir here. This list is not the best
> forum for getting our message across to Dell. I just wrote to my Dell
> Sales rep informing her that future sales are in jeopardy. Maybe if we
> all do that, they might take notice.
>
> Jeff
>
> _______________________________________________
>   

RAM and HDDs are the most common upgrades we perform on our servers. At
least half of our servers get upgrades of one or both of these. I
typically buy qualified RAM from Crucial and purchase HDDs from a local
or online vendor as a commodity item. This often occurs several years
after initial purchase when the servers are re-purposed. We wrote our
sales rep regarding the topic of this thread and his response was
basically: Yes, we are doing this... "It's called HDD lock strategy
which blocks non-Dell certified HDDs from being used with these
controllers.". Attached was a pdf explaining the stringent quality
control standards for Dell's HDDs. No apology, remorse, alternative
solutions, etc.

Vendor lock in is not an option I am willing to support. Either we will
purchase RAID controllers that support standard drives with our Dell
servers or we will purchase non-Dell servers.

--Blake




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