Red Hat Network Renewal

[Bertram Moshier]

I just got my 90 days renewal notice for one of my two copies of RHEL4
(update 6).  I got my copies of RHEL with my two Dell Precision 390 systems.

 

When I went to the Red Hat site to renew, they told me to contact Dell using
a form.  Yet to access the form, I need an username and password, which I
don't have.  The webpage specifically says it is not my Red Hat Network
username and password (and it isn't).  I contacted Dell for this username
and password and they said to contact Red Hat.

 

I finally heard back from Red Hat saying I need to go through Dell or simply
buy RHEL 4 all over again.  Basically, they said wait till your subscription
expires and then contact us or CDW.

 

The problems I see are:

 

1)       I checked out the CDW website.  They have lots of various offerings
from $80 to $10,000+, which is more than both system put together.  I'm not
sure which one is specifically for renewing a RHEL WS 4 RHN subscription.

2)       I don't want to buy RHEL 4 all over again.  When I looked for RHEL
WS on CDW all I found was one for around $300 and it was for the OS and the
subscription.  Why buy the OS yet again?

3)       I don't understand why Dell isn't willing to help a customer renew
their subscription.

 

Has anyone any experience in renewing their RHEL RHN subscription they got
originally through Dell?

 

Bert.

 

This E-Mail is a private communications between me and those to whom I'm
communicating and is legally equally to a letter or phone call.

 

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