[Linux-PowerEdge] OMSA says failed drive but LED is solid green and LCD displays no error

cupertino cupertino at gmx.net
Thu Sep 4 10:43:26 CDT 2014

if there is any LSI MegaRAID controller is involved you could pull a
controller log using MegaCLI command, which is usually the most reliable
source to analyze drive errors. 
I wouldn't worry about the LCD. on R815 (and alike) systems it is not
very reliably when it comes to drive errors. since the controller has no
direct channel to talk to BMC (like in newer systems) LCD should only
report if backplane is involved. predictive errors shouldn't be reported
there at all. 

On Thu, 2014-09-04 at 09:26 -0400, Jeff White wrote:
> I have a PE R815 that has this issue:
> * OMSA says drive 0:0:0 has failed but the drive physically labelled as 
> 0 has a green LED
> * OMSA says drive 0:0:1 has a "failure predicted" status and has a 
> blinking amber LED
> * The LCD on the front of the system shows no errors
> Therefore, I am confused.  When I called Dell (they at least used to 
> help a little with OMSA even with an out of warranty system) I get "this 
> office is currently closed" despite the Web site saying it is 24/7. 
> Additionally when I try to get the latest version of OMSA I just get a 
> 404 
> (https://linux.dell.com/repo/hardware/latest/platform_independent/rh60_64) 
> ... thanks Dell, very helpful.
> So:
> 1. Can anyone provide the correct link to the latest OMSA repo or is it 
> down?
> 2. Has anyone seen the LCD not display and error yet the LED of a drive 
> and OMSA both show something is wrong?
> 3. I have seen the LCD and OMSA disagree about PSU problems on R815s 
> several times in the past but never with disk drives.  With the PSUs 
> Dell pretty much said "OMSA is right the PSU is fine, the LCD is 
> controlled by the BMC which is confused, swap your PSUs to fix it".  In 
> reality another so called "fix" seems to be to lazily ignore it for a 
> few months and the LCD magically decides everything is fine and goes 
> back to being blue with no error.
> Once I can get to the repo I will update OMSA and as always update 
> firmware but I would like to know if others have seen this behaviour.

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