[Linux-PowerEdge] R610 Server bricked after firmware update

Ganesh_Viswanathan at Dell.com Ganesh_Viswanathan at Dell.com
Thu Nov 8 13:48:30 CST 2012


Hank,
This is a known issue with a fix forthcoming. 

You've most likely got a bad drive - check the status LEDs of all the drives attached to this controller and replace the one with no status LED.

Best regards,
Ganesh Viswanathan

-----Original Message-----
From: linux-poweredge-bounces-Lists On Behalf Of Hank
Sent: Thursday, November 08, 2012 1:03 PM
To: Sabuj Pattanayek
Cc: linux-poweredge-Lists
Subject: Re: [Linux-PowerEdge] R610 Server bricked after firmware update

Yes.  The PERC firmware was upgrade to: 6.3.1-0003 and the BIOS upgraded to: 6.3.0

These are the versions that are displayed upon boot up.

They were upgraded from PERC 6.2.0-0013 and BIOS 1.3.6

-Hank


On Thu, Nov 8, 2012 at 1:45 PM, Sabuj Pattanayek <sabujp at gmail.com> wrote:
> n Thu, Nov 8, 2012 at 12:44 PM, Sabuj Pattanayek <sabujp at gmail.com> wrote:
>> Do you remember which firmware and bios version you upgraded to?
>
> PERC firmware that is
>
>>
>> On Thu, Nov 8, 2012 at 12:31 PM, Hank <heskin at gmail.com> wrote:
>>> Anyone have any ideas on this?  Will I need to call Dell Support?
>>>
>>> I found one post that talked about the backplane firmware needed to 
>>> be upgraded (see: http://communities.intel.com/thread/7044 ) but 
>>> since I can't remove the drives remotely (if that will even clear 
>>> the error) and I can't boot the machine to any alternative media, 
>>> I'm not sure what other options I have.
>>>
>>> Thanks.
>>>
>>> -Hank
>>>
>>>
>>> On Tue, Nov 6, 2012 at 8:07 PM, Hank <heskin at gmail.com> wrote:
>>>> I've been updating the firmware on my R610s.
>>>>
>>>> I just updated the second server.  It has current BIOS and PERC 
>>>> firmware.  This server worked perfectly before the update.  Now 
>>>> upon boot up, I get the following message:
>>>>
>>>> : "Number of devices exceeded the maximum limit of devices per quad.
>>>> Please remove the extra drives and reboot the system to avoid 
>>>> losing data. System has halted due to unsupported configuration."
>>>>
>>>> I'm unable to start up the PERC config (ctrl-R), or F2 system 
>>>> config, or even boot to USC (F10) or vIrtual CD (boot options F11).  
>>>> The system says "System has been halted due to unsupported configuration".
>>>>
>>>> What was supported before, and now after a firmware update, not 
>>>> supported?  I now have a remote server that is totally briked.
>>>>
>>>> -Hank
>>>
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>
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