error updating firmware on R410

Santosh_Gore at Dell.com Santosh_Gore at Dell.com
Fri Sep 9 04:59:47 CDT 2011


Hi , 

Thanks for log files.


Please perform following steps and send us debug log files.

1. mdkir /tmp/SAS
2. cp /usr/share/firmware/dell/dup/pci_firmware_ven_0x1000_dev_0x0058_subven_0x1028_subdev_0x1f0e_version_a04/* /tmp/SAS
3. cp /usr/libexec/dell_dup/SAS6_SAS/* /tmp/SAS
4. cd /tmp/SAS
5. ./sasdupie -u -f -debug


Please send the update.xml and debug.log files from /tmp/SAS directory.

Thanks
Santosh
-----Original Message-----
From: Mgia [mailto:mgiashmera at lavabit.com] 
Sent: Friday, September 09, 2011 2:40 PM
To: Gore, Santosh
Cc: vhoffman at names.co.uk; linux-poweredge-Lists
Subject: RE: error updating firmware on R410

Hi,

I have exactly the same issue but with another HW component the RAID
controller in a PowerEdge R200.

From the log file:

Running updates...
hey, we are supposed to be installing now... :)
/       Installing
pci_firmware(ven_0x1000_dev_0x0058_subven_0x1028_subdev_ ...loading xml
from: /usr/libexec/dell_dup/SAS6_SAS/PIEConfig.xml
loaded.
-       Installing
pci_firmware(ven_0x1000_dev_0x0058_subven_0x1028_subdev_ ... Plugin
command is sasdupie -u -f -o update.xml
        Output file is update.xml
        Plugin timeout is 9900
|       Installing
pci_firmware(ven_0x1000_dev_0x0058_subven_0x1028_subdev_ ...[Errno 2]
Datei oder Verzeichnis nicht gefunden:
u'/tmp/firmware_installor7iF-/ie/update.xml'
None
[Errno 2] Datei oder Verzeichnis nicht gefunden:
u'/tmp/firmware_installor7iF-/ie/update.xml'

From /var/log/firmware-updates.log:

2011-09-09 10:58:24,321: Attempting Firmware Update
2011-09-09 10:58:24,330: Attempted by user: root
2011-09-09 10:58:24,330: Package name:
pci_firmware(ven_0x1000_dev_0x0058_subven_0x1028_subdev_0x1f0e)
2011-09-09 10:58:24,331: Package display name: SAS 6/iR Adapter
2011-09-09 10:58:24,331: Package version: 00.25.47.00.06.22.03.00
2011-09-09 10:58:24,331: Devices:
2011-09-09 10:58:24,331: Device name:
pci_firmware(ven_0x1000_dev_0x0058_subven_0x1028_subdev_0x1f0e)
2011-09-09 10:58:24,331: Device display name: SAS6IRA Controller 0
Firmware
2011-09-09 10:58:24,331: Device version: 00.20.46.00.06.14.10.00
2011-09-09 10:58:24,390: Update result: The device is being updated now
2011-09-09 11:02:32,447: Attempting Firmware Update
2011-09-09 11:02:32,447: Attempted by user: root
2011-09-09 11:02:32,447: Package name:
pci_firmware(ven_0x1000_dev_0x0058_subven_0x1028_subdev_0x1f0e)
2011-09-09 11:02:32,447: Package display name: SAS 6/iR Adapter
2011-09-09 11:02:32,447: Package version: 00.25.47.00.06.22.03.00
2011-09-09 11:02:32,447: Devices:
2011-09-09 11:02:32,447: Device name:
pci_firmware(ven_0x1000_dev_0x0058_subven_0x1028_subdev_0x1f0e)
2011-09-09 11:02:32,447: Device display name: SAS6IRA Controller 0
Firmware
2011-09-09 11:02:32,447: Device version: 00.20.46.00.06.14.10.00
2011-09-09 11:02:32,865: Update result: The device is being updated now

Thanks
-- 
Mgia




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