Troubleshooting omsa issues

Chandrasekhar_R at Dell.com Chandrasekhar_R at Dell.com
Mon May 10 00:53:57 CDT 2010


Hi Ben,

It seems ping <server IP Address> itself fails from your client. If yes, there is no point accessing OMSA. Make sure ping is successful before accessing OMSA.

Thanks,
Chandrasekhar R
Dell | OpenManage


-----Original Message-----
From: Ben Tisdall [mailto:ben.tisdall at photobox.com] 
Sent: Monday, May 10, 2010 11:18 AM
To: R, Chandrasekhar
Cc: linux-poweredge-Lists
Subject: Re: Troubleshooting omsa issues

Hi  Chandrasekhar R and thanks for your response.

1.Definitely no fw.
2.Even telnet & lwp fail to connect.

On Mon, May 10, 2010 at 5:55 AM,  <Chandrasekhar_R at dell.com> wrote:
> Hi Ben,
>
> Please check the below settings before accessing OMSA.
>
> 1. Firewall should be turned off or firewall should allow the traffic
> for port 1311.
> 2. Check your browser settings, where you are trying to access OMSA.
>        Please look into the following guide. Refer chapter 3 For more
> details on browser security settings.
> http://support.dell.com/support/edocs/software/svradmin/6.2/en/UG/PDF/OM
> SAUG.pdf
>
> Thanks,
> Chandrasekhar R
> Dell | OpenManage
>
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>   1. Troubleshooting omsa issues (Ben Tisdall)
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> ----------------------------------------------------------------------
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> Message: 1
> Date: Sun, 9 May 2010 13:33:57 +0100
> From: Ben Tisdall <ben.tisdall at photobox.com>
> Subject: Troubleshooting omsa issues
> To: linux-poweredge at dell.com
> Message-ID:
>        <AANLkTikGCweUqxL2vy20FxYZPw51mJm5WRNu9YF8BTDp at mail.gmail.com>
> Content-Type: text/plain; charset=ISO-8859-1
>
> Dear all,
>
> I am deploying openmanage for the first time in our organisation and
> am coming up against 'connection refused' errors from the webserver
> every time. Whilst my first attempt to run OM on one of our fc6
> systems was perhaps, not surprisingly, problematic, I have
> subsequently received this error on CentoOS (using the yum repo) and
> Ubuntu systems (using the sara-omsa repo) which leads me to believe I
> am missing fundamental.
>
> [root at proj dell]# lsof -Pn -i:1311
> COMMAND     PID USER   FD   TYPE   DEVICE SIZE NODE NAME
> dsm_om_co 12412 root   28u  IPv6 53389267       TCP *:1311 (LISTEN)
>
> [root at proj dell]# cat
> ./srvadmin/var/log/openmanage/dsm_om_connsvcdIO.log
> Servertec (R) Application/Web Server Version 1.12.0 09/04/2005 Open
> Source Release
> Copyright (C) 1998-2005 Servertec. All rights reserved.
>
> 2412) ModuleAttach: starting the startserver thread
> [May  9 13:14:15 2010] (12411) RunServer:daemon worker forked
> [May  9 13:14:15 2010] (12411) RunServer:daemon waiting for worker init
> status
> [May  9 13:14:15 2010] (12410) RunServer:parent daemon forked
> [May  9 13:14:15 2010] (12410) RunServer:parent waiting for daemon init
> status
> [May  9 13:14:15 2010] (12412) ModuleAttach: exit
> [May  9 13:14:15 2010] (12412) RunServer: ModuleAttach success
> [May  9 13:14:15 2010] (12412) RunServer:worker waiting for shutdown
> message...
> [May  9 13:14:15 2010] (12411) RunServer:daemon waiting for shutdown
> signal...
> [May  9 13:14:15 2010] (12410) RunServer:parent process EXIT status(0)
>
> Possibly useful snippet from messages:
>
> May  9 13:12:05 proj Server Administrator: Storage Service EventID:
> 2131  The current firmware version  6.0.1-0080 is older than the
> required firmware version 6.2.0-0012 for a controller of model 0x1F
> 0C:  Controller 0 (PERC 6/i Integrated)
>
> Any pointers towards troubleshooting this gratefully received.
>
> Ben Tisdall.
>
>
>
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