Support.dell.com - Support History Details

Nick Lunt nick.lunt at patech-solutions.com
Tue May 4 03:19:04 CDT 2010


Hi

when trying to get the support history for our hardware via

https://support.dell.com/support/supporthistory/search.aspx?c=us&l=en&s=
gen&~ck=anavml

I can get a list of the dates and case numbers for calls logged against
tags, but I cannot get the details of what the call was about.
All I get is info similar to the following:

4/28/2010 1:57:05 PM	Customer initiated email contact.	N/A
4/28/2010 1:53:11 PM	Customer initiated email contact.	N/A
4/28/2010 6:46:38 AM	Agent initiated email response.	N/A
4/27/2010 6:00:04 PM	Customer initiated phone contact.	N/A
4/26/2010 1:13:22 PM	Agent initiated email response.	N/A
4/26/2010 11:53:26 AM	Customer initiated email contact.	N/A
4/23/2010 11:28:17 AM	Agent initiated email response.	N/A
4/23/2010 11:27:50 AM	Customer initiated email contact.	N/A
4/23/2010 10:57:43 AM	Agent initiated email response.	N/A
4/22/2010 3:05:20 PM	Agent initiated email response.	N/A
4/22/2010 3:01:05 PM	Agent initiated phone contact.	N/A
4/22/2010 2:30:13 PM	Agent initiated phone contact.	N/A
4/22/2010 2:29:49 PM	Agent initiated email response.	N/A
4/22/2010 7:46:26 AM	Agent initiated email response.	N/A
4/22/2010 7:18:39 AM	Agent initiated email response.	N/A
4/22/2010 7:06:02 AM	Agent initiated email response.	N/A
4/21/2010 11:53:31 AM	Customer initiated email contact.	N/A
4/21/2010 11:51:00 AM	Agent initiated email response.	N/A
4/20/2010 12:42:42 PM	Agent initiated email response.	N/A
4/20/2010 9:34:07 AM	Customer initiated phone contact.	N/A
4/20/2010 8:27:13 AM	This support request is being reviewed by the
Dell Escalation Team.	N/A
4/19/2010 2:57:44 PM	Agent initiated email response.	N/A
4/19/2010 2:40:20 PM	Customer initiated email contact.	N/A
4/19/2010 1:08:35 PM	Customer initiated email contact.	N/A
4/19/2010 1:05:49 PM	Agent initiated email response.	N/A
4/19/2010 11:58:42 AM	Customer initiated chat session.	N/A
4/19/2010 11:49:45 AM	Agent initiated email response.	N/A
4/19/2010 11:48:17 AM	Agent initiated phone contact.	N/A
4/19/2010 8:01:01 AM	Agent initiated email response.	N/A
4/19/2010 8:00:30 AM	Agent initiated email response.	N/A
4/19/2010 7:48:23 AM	Customer initiated phone contact.	N/A

Is there a way to get the details, such as 

4/19/2010 7:48:23 AM Customer initiated phone contact. Suspect HDD fail
0.0.1

Or similar ?

Thanks
Nick .

 

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