CentOS 4.x and OMSA 6.1 - Update breaks IPMI --FIXED

[Bond Masuda]

I did try calling back. No luck.

My issue was that the fan speed seemed too high (3300RPM) when the temp
reading was only about 22C. I wanted to know if this was normal. I also
wanted to know why the fan control feature seem to be missing on this
platform. To me, these were "hardware" questions, but I was still denied
support once they heard me say "CentOS".

Perhaps Dell support in Europe is more tolerant than US? I don't know...

B

> -----Original Message-----
> From: linux-poweredge-bounces at lists.us.dell.com [mailto:linux-
> poweredge-bounces at lists.us.dell.com] On Behalf Of John Hodrien
> Sent: Friday, July 17, 2009 12:48 AM
> Cc: linux-poweredge at lists.us.dell.com
> Subject: RE: CentOS 4.x and OMSA 6.1 - Update breaks IPMI --FIXED
> 
> On Fri, 17 Jul 2009, Bond Masuda wrote:
> 
> > I don't know about that. I was denied technical support because I was
> > running CentOS. I called support on a brand new server (PE2900III) to
> > ask about the fan speed control, which seemed lacking. The support
> > person asked what OS I was running and when I mentioned CentOS, they
> > refused to help me any further until I installed RHEL or some other
> > supported OS.
> >
> > I think those actions speak loudly what their policy is towards
> CentOS.
> > Pretty dumb if you ask me, considering the install base of CentOS is
> > growing very fast among many businesses I deal with.
> 
> I'd try phoning back and seeing if you got the same response off the
> next
> person.  If so, looks like you might find it easier responding with
> "RHEL".
> 
> I think my normal response to that question is "RHEL derivative",
> although
> I've only ever used Dell support for hardware failure issues, so as
> long as
> you can sort out running any of the diagnostics that they want, it's
> fine.
> 
> jh
> 
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