Frustration

[Michael E Brown]

On Fri, May 11, 2007 at 11:47:28AM +0100, Dr A V Le Blanc wrote:
> I wrote:
> > Would it not make sense to have a CD with the necessary diagnostic
> > tools on it, a CD from which you could boot without assuming you have
> > any particular software on your server?  Of course, if Dell were really
> > on the ball, they might even put BIOS upgrade programs on the CD as
> > well.
> 
> On Fri, May 11, 2007 at 09:24:07AM +0100, Diego_Leccardi at Dell.com wrote:
> > There you go:
> > http://linux.dell.com/files/openmanage-contributions/omsa-51-live/
> 
> And if I connect it using the DRAC to my virtual CD drive and
> boot from it, I get an error, since the software on the CD is unable
> to find the CD drive.  Dell triumphs again?

I'm going to call foul here. This is a user contributed CD, not an
official Dell product. It is also open-source, so feel free to fix the
problem finding the CD and send the changes to the original contributor.

Not to minimize your original problems, but the sarcasm isnt warranted
in this case, as the live CD is a volunteer contribution. 

As for your original problem, you are not running an officially
supported OS. I can see by your original description that the support
person has really gone the extra mile to attempt to get you something to
diagnose your problem. You cant fault them for that. For example, if you
were to download the latest firefox RPM for fedora and try to get it to
work on debian, I'm sure you would run into many problems, and in that
case you would have no reason to blame Dell for that.

So, turn this conversation into something constructive instead of just
a rant, please. If you are a debian person, then you should be able to
troubleshoot why the live CD is not running from the DRAC.
--
Michael