Reboots on PE2550/RHEL3

[Harald_Jensas at Dell.com]

> -----Original Message-----
> From: linux-poweredge-bounces at dell.com 
> [mailto:linux-poweredge-bounces at dell.com] On Behalf Of Jason Dixon
> Sent: 13 June 2006 15:50
> To: linux-poweredge-Lists
> Subject: Re: Reboots on PE2550/RHEL3
> 
> On Jun 13, 2006, at 8:54 AM, McDougall, Marshall (FSH) wrote:
> 
> > " I have been running RHEL3 on a PE2550 for a few years now.  This 
> > particular system has experienced random reboots over the time, 
> > although not frequent until recently.  The server has spontaneously 
> > rebooted without warning the last two days.  "
> >
> > Jason.
> >
> > We had many 2550's that would spontaneously reboot, 
> particularly when 
> > they were used as Citrix boxes.  Dell said that there was a 
> particular 
> > rev of motherboard (A09?)that was prone to this type of 
> problem.  They 
> > ponied up new motherboards and the problem went away.
> 
> How about it, Dell engineers (Matt, Michael, etc)?  Is this 
> an accurate description?  Do I still have a chance in hell of 
> getting the motherboard replaced?
> 
> Thanks,
> 
> --
> Jason Dixon
> DixonGroup Consulting
> http://www.dixongroup.net
> 
> 

Jason,

Contact Dell Technical Support. You will find the contact information on support.dell.com.
If the system is still in its warranty period, and tech support see the need of replacing the motherboard to resolve your issue, your motherboard will be replaced.


In your previous post you asked if anyone had any suggests on how to proceed..

1. Run MPMemory (Memory diagnostics) 
	Floppy: 	http://ftp.us.dell.com/diags/MP1038A0.exe
	ISO:		http://ftp.us.dell.com/diags/MP1038A0.zip
2. Run Dell 32-Bit Diagnostics
	ISO:		http://ftp.us.dell.com/diags/EI5061A0.ZIP
	Floppy:	http://ftp.us.dell.com/diags/ED5061A0.exe

(You will find this on support.dell.com, under downloads for your system)


If there are BIOS, Firmware or driver updates etc. Is it not better to give them a go? 
If that solves your issue it is probably a quicker fix than replacing the motherboard?




Best Regards
Harald Jensås