Okay, this is so not cool..

Eberhard Moenkeberg emoenke at gwdg.de
Wed Oct 15 14:07:01 CDT 2003


Hi,

On Wed, 15 Oct 2003, Nick Nelson wrote:
> > On Wed, 2003-10-15 at 12:45, Nick Nelson wrote:

> >> Okay, so I'm about tired of this crashing thing
> >
> > If you have even a little shred of patience left, please call Dell Tech
> > Support and report the issue.  Let them ask you lots of questions about
> > system config, what you're doing on the system, etc.  System crashes
> > shouldn't happen - ever - and the best way to get all the right parties
> > to investigate is to file an issue with tech support.
>
> Unfortunately, I've done that numerous times...Dell basically gives us the
> servers now (not literally.) and we maintain a active thread with one of
> the system engineers (scott keen, ticket # 149663) who sends us
> suggestions fairly frequently, the crashes shouldn't happen, but it does.
> It really frustrates me...like you can tell...we are actually currently
> working to purchase a SAN solution from dell as well (from EMC/Dell) and
> I've told that due to this redhat/linux issue I've really lost my
> confidence in dell fixing problems, or allowing the budget to fix them,
> you'd think the multiple hundred thousand dollar sale would urge them
> along to fix this issue so theycan make the sale..no go...so far they are
> still just throwing out suggestions at me.
>
> It's worth nothing I have a FreeBSD machine up and it hasn't crashed since
> day 1, even when we run the benchmarks on it to try to crash it.
>
> I'll once again contact the appropriate parties and try to resolve this
> again, I feel like I'm fighting for the team here, if we all work
> together, something should be able to happen. Half of the reason we are
> doing this SAN is because of the terrible I/O performance of the internal
> drives...the SAN costs a ton of money, but for mission critical apps, it
> is almost neccessary
>
> This is just pitiful, it tends to ruin my morning, every morning, these
> servers load rest around 1-2 usually, sometimes up to 4 of 5, yet they
> still tend to crash without warning.

Why don't you try to use a SuSE kernel?

Cheers -e
-- 
Eberhard Moenkeberg (emoenke at gwdg.de, em at kki.org)




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