2650 freezes during POST

Steve_Boley@Dell.com Steve_Boley at Dell.com
Mon Nov 25 10:16:01 CST 2002

Pull the dracIII card and reseat it, you might need to go into the controld
of the drac and change from dhcp to static ip address and then change it
back to dhcp if that is what it is to clear it's config out.  It is hanging
on the drac initializing for some reason which could be related to other
problems but probably not.  You need to pull it out on the rapid rails in
the rack and reseat the components and push it back in since the 2u chassis
is real prone to flexing while racking and causes the seating issues of
memory and pci cards causing problems during post.

-----Original Message-----
From: Brian K. Jones [mailto:jonesy at CS.Princeton.EDU]
Sent: Monday, November 25, 2002 10:12 AM
To: Steve_Boley at exchange.dell.com
Cc: Dell-Linux
Subject: RE: 2650 freezes during POST

I take it back.

Once I returned it to the rack, the same thing happened as did earlier. 
So I pulled the kvm cables and plugged in a couple of spare mouse and
keyboard and that got me into the BIOS.  It complained about a keyboard
stuck key error, then I got to the BIOS.  When I exited the BIOS, the
machine got through the rest of the 'white bar' stage.  

I shut the machine down before the actual OS started loading, and when I
rebooted I got something like 

ATI RAGE BIOS SDRAM <some gobbledygook here>

Dell Remote Access Card III Detected

Initializing Remote Access Card /

And this just spins like this forever.  I don't get this from the other
2650's and this is looking increasingly flaky.  Any clues welcome.

Thanks again.

On Mon, 2002-11-25 at 10:31, Brian K. Jones wrote:
> This solution worked.  
> However, this is unacceptable behaviour from a production machine! 
> Could this have been prevented?  Why would the box not exhibit any kind
> of flakiness during normal operation - why did I only see this on a
> reboot?  
> This box didn't offer any mission-critical services, but to the extent
> that it could make others in the dept. (and myself, admittedly) shaky
> toward doing more with Linux, it's all kinda critical to me (I happen to
> prefer Linux over Sun for some things).
> I appreciate the always wonderful level of assistance from those on this
> list.  
> Continued input appreciated, and solicited.
> brian.
> On Mon, 2002-11-25 at 09:34, Steve_Boley at dell.com wrote:
> > Reseat memory and reseat the riser assembly usually clears the memory
> > bar hanging, you could pull the mouse and keyboard and see if bad kvm
> > is hanging as an easy item to try.
> > Steve
> > 
> > -----Original Message-----
> > From: Brian K. Jones [mailto:jonesy at CS.Princeton.EDU]
> > Sent: Monday, November 25, 2002 8:12 AM
> > To: Dell-Linux
> > Subject: 2650 freezes during POST
> > 
> > 
> > ## this is a resend.  The original somehow was only sent to 
> > ## Matt D.  Sorry :-o
> > 
> > Hi.  This is bad news :(
> > 
> > I have 3 identically configured 2650's, and we had some downtime on
> > Saturday, and one of them didn't boot.  I came in this morning to find
> > the machine sitting there with the Dell logo and about 1/5 of that white
> > bar filled, and it was sitting like that for over 24 hours (which would
> > likely indicate that it wasn't going anywhere from there).  So I can't
> > get into the BIOS, there's no errors in the LCD on the front panel of
> > the box, all the disk lights look normal (one of our admins tried
> > reseating and rebooting, to no avail), all the connections on the back
> > are good, but no activity (and worse, no info!)
> > 
> > Any clues on what to do before I pull this thing and start reseating
> > RAM?  It's not the most convenient box to work on (because of where it
> > is - not because of anything Dell's done) :-)  
> > 
> > I would think that no matter what is broken, the box should give some
> > clue as to what's happening (or not), and the fact that it's not may be
> > a bug?  
> > 
> > Well, regardless, info on how I might proceed here is greatly
> > appreciated.
> > 
> > Thanks.

Brian K. Jones
System Administrator
Dept. of Computer Science, Princeton University
jonesy at cs.princeton.edu
Voice: (609) 258-6080

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