phr at doc.ic.ac.uk
Sat Nov 9 04:14:00 CST 2002
On Fri, 8 Nov 2002 Jeremy_Sheard at Dell.com wrote:
>Please don't call into Server Support and say that either. We don't replace
>parts on a server to just replace parts or if you call in and say "Dell
>Diagnostics reported this error". If you did, we will ask you: What error
>did DELL Diags report and we will then look / cross reference that error and
>see what it then tells us.
I meant; in the first instance use Dell-provided utilities to diagnose
your hardware problem then report that.
I wasn't suggesting making up false symptoms in order to get replacement
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