Official Support

Philip Rowlands phr at doc.ic.ac.uk
Sat Nov 9 04:14:00 CST 2002


On Fri, 8 Nov 2002 Jeremy_Sheard at Dell.com wrote:

>Please don't call into Server Support and say that either.  We don't replace
>parts on a server to just replace parts or if you call in and say "Dell
>Diagnostics reported this error".  If you did, we will ask you:  What error
>did DELL Diags report and we will then look / cross reference that error and
>see what it then tells us.

I meant; in the first instance use Dell-provided utilities to diagnose
your hardware problem then report that.

I wasn't suggesting making up false symptoms in order to get replacement
parts.


Cheers,

Phil




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