Official Support

Philip Rowlands phr at doc.ic.ac.uk
Fri Nov 8 18:54:01 CST 2002


On Fri, 8 Nov 2002, Collins, Kevin wrote:

>But what if I suspect a hardware problem like a motherboard.  When
>I call Tech Support and say "I'm running SuSE 8.1..." will they help me?

Don't say that; say "I ran Dell Diagnostics and it reported this
error..."

For hardware problems, I'd always expect to find something reported from
Memtest86, IBM's DFT, or Dell's own stuff.


Cheers,

Phil




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