Urgent help needed for Dell Latitude E6410 and Dell Vostro 3450 ! !

Mario_Limonciello at Dell.com Mario_Limonciello at Dell.com
Wed Nov 2 08:29:08 CDT 2011


For the vostro 3450, have you checked that the WLAN switch is enabled and that the card is showing up in the BIOS?  If it's not showing up in lspci, it also sounds that it could be loose and just needs to be reseated.

Mario Limonciello
Linux Engineer
Dell | OS Engineering
From: linux-desktops-bounces On Behalf Of Basudeb Biswas [optimusforensisprofessio at gmail.com]
Sent: Wednesday, November 02, 2011 5:02
To: linux-desktops
Subject: Urgent help needed for Dell Latitude E6410 and Dell Vostro 3450 ! !

Hi All, and greetings for the forthcoming festivities!

We have the two systems finding mention in the subject, which are the Dell Latitude E6410 and Dell Vostro 3450. The Latitude being the prior purchase, I had unsuccessfully tried to install a completely-functional 10.10 (hereinafter referred to as "MM", in short for Maverick Meerkat) with the video and touchpad (scrolling etc,) completely non-functional. Finding no fix, I was left with no other option but to upgrade / update to Ubuntu 11.04 (I'm running Linux Mint 11 "Katya" now), wherein the video and the touchpad scrolling works now. So far, so good! After perusing the multiple logs about the horrible power management and battery drain in the latest Ubuntu 11.10 Oneiric Ocelot, I find little sense in upgrading now.

Now come the problem, which is with the Dell Vostro 3450. This system was purchased in Thailand about 1 month back, came pre-installed with Ubuntu 10.10. The system worked in all respects; well, almost, as while installing the ATI drivers for the discrete video card in that machine, the OS crashed, post which I performed an upgrade to Ubuntu 11.10. Things started up fine, but the system which used to provide a battery backup of almost 3 to 3.5 hours on Ubuntu 10.10, suddenly dropped to about 1 - 1.25 hours of battery backup!! Disastrous as it was for us, as this system is for field work, we were forced to come back to Ubuntu 10.10. The Dell Recovery Partition did not work, which, I presume, broke whilst the upgrade to Ubuntu 11.10 was being performed. We created a Dell Recovery OS media from the system (that is, the Dell Vostro 3450) using the Utility and OS partitions in the system, and re-installed the Ubuntu 10.10 back into the Dell Vostro 3450. Now, the wireless does not function at all, wherein Network Manager does not detect a wireless network, as also "lspci" does not list a WLAN Card in the system! We have not tried with the RJ-45 jack for the "eth0" interface, but even if that works, would not be of any help, as it is a field-use system.

We would appreciate any and all help in order to get the system (the Dell Vostro 3450) up and running with the Ubuntu 10.10 with the functioning of the provided devices / components proper and in the way they should be! We definitely do not want to go back to Windows, and would take any steps necessary from barring use of Windows on this system, and to get the system up-and-running with Ubuntu with no or very minor glitches. Kindly extend all the help everybody can! Thank you all immensely in advance.


Basudeb Biswas.

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