Linspire Live Cd Will Not Install To Harddrive.

[ron]

Hello,

This is a link to an ongoing discussion I have been having with
Linspire Support on behalf of my brother alfred viscardi
bigalv at optonline.net . He is trying to Install Linspire on his Dell
Dimension 4500. But the installer can't find the harddrive. Can you
help us? Please respond at this address ronald viscardi
macroron at gmail.com .

http://help.linspire.com/cgi-bin/linspire.cfg/php/enduser/myq_idp.php?p_sid=tOioIDmi&p_lva=&p_sp=&p_li=&p_iid=329773&p_created=1163294686

In case you can get to that page here is the conversation so far:

Hello,

Here are the specs:

DIM 4700,P4, 520 (2.8GHZ)

512MB DDR2 SDRAM AT 400MH

DELL QUIETKEY KEYBOARD 10

17IN(16.0IN VIS)E773C MON

80GB SERIAL ATA,7200 RPM,

WIN XP HOME,SP2,ENG,DIM,

TV.92/56K PCI DATAFAX,

INT 16X DVD ROM AND 48X CDRW,

DELL A425 SPEAKERS,DIM

SOUND BLASTER LIVE! 24-BI

NBD,DIM,BSC,INIT YR,

Using: Linspire full 5.1.427

I will install Linspire in the diagnostics mode (Advanced >
Diagnostics) and send you the displayed error details tonight after
work.

In Live Mode in 'My Computer', the harddrive does not show up. Also
using QTParted in Live Mode, the harddrive does not show up. I am
impressed with Linspire and would like to install it.

Any thing else I can try?

-ron-

 Response (Lisa) 	11/14/2006 03:32 AM
Hello ,

Thank you for contacting the Linspire Support Team.

Kindly give us more details about your harddisk.
Make and model?
[this information is not specified in the link you provided]

I would suggest you to install Linspire in the diagnostics mode
(Advanced > Diagnostics) and send us the displayed error details.
(atleast the last 15 lines).


Best Regards,

Lisa
-The Linspire Team

 Customer 	11/14/2006 02:36 AM
Hello ,

When you say:

"We recommend you to try with SATA/IDE harddisk to install Linspire Five-0 V2."

Do you mean I have to buy a new SATA/IDE harddisk for my computer? Or
do mean there is a bios setting I have to change?

-ron-

 Response (Lisa) 	11/14/2006 12:17 AM
Hello ,

Thank you for contacting the Linspire Support Team.

We recommend you to try with SATA/IDE harddisk to install Linspire Five-0 V2.

You can format the partition that you want Linspire intalled on to a
FAT32 file system using your installation CD and running in in the
Live mode. There you will go to Launch>>Run Programs>>Utilities>>QT
Parted. This will allow you to format the partition to FAT32. Once the
partition has been refomatted, re-install Linspire.

We hope that you find the above listed information useful, please let
us know if we can be of any further assistance.


Best Regards,

Lisa
-The Linspire Team

 Customer 	11/13/2006 08:30 PM
The live cd (Linspire full 5.1.427) works fine. The harddrive doesn't
show on 'My Computer'. Also QTParted shows no drive detected. Here are
the hardware specs.

Technical Specifications Dell™ Dimension™ 4500

http://support.dell.com/support/edocs/systems/dim4500/specs.htm#1101572

Dell™ Dimension™ 4500

http://support.dell.com/support/edocs/systems/dim4500/

I am very inpressed with Linspire. Please help me install it.

Thank You,

-ron-

 Response (Lisa) 	11/12/2006 10:16 PM
Hello ,

Thank you for contacting the Linspire Support Team.

Kindly give us more details about your Harddisk.Any additional
information that you provide to us, will assist us in trouble shooting
your problem to the best of our ability.

Installation of Linspire requires a separate partition and you need to
create it manually before installing Linspire and it is recommended
that you create a FAT32 partition (more than 4 GB).

I would suggest you to remove all partitions in the hard disk or
create a single FAT32 partition and do a 'takeover' installation.

You may want to visit the following link to know about installing
Linspire Five-0
Title: How do I obtain and install a copy of Linspire Five-0?
http://www.linspire.com/faq.php?faq=faq15


Best Regards,

Lisa
-The Linspire Team

 Customer 	11/11/2006 05:24 PM
Hello,

The live cd (Linspire full 5.1.427) works fine. But installing to hard
drive with a 'take over the harddrive' I get a 'can not find
harddrive' error. The harddrive is working under windows. I have read
that a plug and play bios setting of 'off' might help. Please help me.
This is a Dell Dimension Desktop.

-ron-
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-ron-