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 Linux on Dell systems FAQ-O-Matic : Meta-FAQ - Lists, People, web sites :
Who participates on these mailing lists? |
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Most of the Linux OS Development team at Dell is on the lists. What we do is the engineering, testing and
certification of new Red Hat Linux releases on Dell hardware. This is our
primary function. Most of us get to be very familiar with the intricacies
of the hardware and software during our testing and development. So, we
are on this list for two reasons, 1) because we are generally linux
experts who can help with problems and 2) to gauge customer demand so that
we can provide feedback within Dell on what customers are asking for.
The next set of people on this list are some of the Server Support folks. These are generally the techs you might talk to on the phone if you call in and ask for support. These folks get paid to answer phones, mostly. They chime in on the lists when they can, but it's not part of their job description. The other people on the list are customers. The bottom line is that most of the Dell people who are on the Linux mailing lists are not people who are getting paid to act as email support as their primary job function. Thus, you may get an answer like: "Please call Dell tech support", if you ask a particularly hard question. Please realize that sometimes we don't have time to reproduce different problems and have to refer you to "the professionals", as support may not be our primary job.
Thus, we are very interested in getting customers who can help each other
on the list. A couple of great examples have emerged already. Debian
install disks have been made and posted to http://linux.dell.com by Dell
customers. We also have a few people who actively answer email who are not
Dell employees and are a great help.
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